AI customer-service agent

A real, steppable conversation — not a video. No free-text input here: both scenarios are pre-scripted so the triage boundary (schedules autonomously, declines clinical advice, escalates anything urgent) is demonstrable by contrast, not just described.

Scenario A's escalation is not a dead-end badge — it's the same signal that appears as a routed entry on the staff Task List (same patient, reason, and timestamp — see src/data/escalations.json).